In today’s ever changing world, we have really revolutionized the concept of self-service in all aspects of our lives. As consumers for example, we have fully embraced a do-it-yourself mentality when it comes to making purchases online, searching google for advice on problems, and even opting for the self-checkout line at the supermarket. In much the same way, users are now demanding that information flows freely within the workplace, enabling them to make quick strategic decisions without having to ask IT to fulfill every request. But where do you start and how do you deliver it successfully to your business and it’s users?

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