Never mind self-service BI, the smartphone and tablets enable insurance companies to enable claimants to self-process claims speeding up the process, reducing fraudulent claims and necessity for expensive onsite inspections. Just see the results from Direct Line for example
When it comes to claims, insurance apps prove extremely useful. The overall efficiency of handling claims is improved by 25-30%. These apps let customers make claims through smartphones, and thus, spare all the time-consuming fuss associated with manual form filling. Insurance apps also provide relief to employees by reducing clutter and eliminating a few tasks, which helps them utilize their remaining time productively by engaging existing policy holders and acquiring prospective customers. Mobile solutions for claims processing is also a relief for your staff; by reducing the clutter, and boosting productivity by helping them collect data, communicate and collaborate in real-time.
http://www.tkxel.com/blog/5-ways-mobile-technology-is-transforming-the-insurance-industry/
