Never mind self-service BI, the smartphone and tablets enable insurance companies to enable claimants to self-process claims speeding up the process, reducing fraudulent claims and necessity for expensive onsite inspections. Just see the results from Direct Line for example
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Smartphones essential for insurance claims processing
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When it comes to claims, insurance apps prove extremely useful. The overall efficiency of handling claims is improved by 25-30%. These apps let customers make claims through smartphones, and thus, spare all the time-consuming fuss associated with manual form filling. Insurance apps also provide relief to employees by reducing clutter and eliminating a few tasks, which helps them utilize their remaining time productively by engaging existing policy holders and acquiring prospective customers. Mobile solutions for claims processing is also a relief for your staff; by reducing the clutter, and boosting productivity by helping them collect data, communicate and collaborate in real-time.
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