Rob Merttens shares his experience and thoughts on how disruptive technologies such as IoT, Structured & Unstructured Big Data Analytics and agile platforms are changing insurance companies. Not only that but the changing mix of full-time and part-time staff as telematics and self-service claims processing replace many jobs.

Insurance companies are not noted for being agile but some noted exceptions are showing the way forward. These technologies used by innovative leaders and staff will influence staff in three key areas. 

All insurance companies must have strategic and tactical plans to exploit the technologies, train and support staff and detail outcomes in these areas 

1) Products

2) Distribution

3) Resourcing