Valuable insights to be gained from Italian market in which 15% of auto insurance policies sold with telematics- mostly in the €300- €450 price bracket.
Remember thought that telematics is just source of data to be combined with all the other data sources ( structured and unstructured, internal and external ) to give context to a motorist's needs, driving behavior and general lifetime value to an insurer. For more about that see " A mistaken drive by insurers?"
In case of crash. The Italian market is considered to be an international best practice because of how it has perfected the usage of telematics data to manage services. Companies here have invested in creating a valuable customer experience by involving partners specialized in assistance. The solutions provided in case of an incident start with a proactive attitude in contacting the client and - depending on the gravity of the event - continues with sending help directly at the place of the incident and takes care of all the logistic and case management problems that can arise. Innovation is now focusing more on simplifying the FNOL (first notice of loss) procedure in case of car accidents. One example is Ania, Italian Association of Insurers, which has announced for 2016 the launch of a new app meant to dematerialize the FNOL.
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