Not many years ago, sipping a coffee in a Parisian Cafe was to observe life and conversation from animated customers. Today, you are likely to see everyone immersed in their phones running business, keeping contact with friends and scanning the web for news, to buy products and even find the meaning of life.
Any disruption or slowing of performance is critical for telco providers. Suffer that and suffer customer churn.
Analytics with clear insight for staff across the whole operation from cell-phone mast and sub-stations to the group headquarters is vital. Giving the ability to make decisions and execute them effectively.
For telecom providers, maintaining a high quality of experience is critical in minimizing the risk of customer churn in saturated markets. And while the commercials will lead you to believe that range of coverage offered is the number one concern for potential buyers, the full experience – from data and voice coverage to customer service response times – is what really keeps customers happy. In order to quickly mitigate any network performance issues, network operators need to monitor service assurance, as well as analyze detailed visualizations of the quality of customer experience and the underlying quality of network performance. Here are just a few dashboard examples that could help network operators ensure they are keeping networks running and customers happy.