10/10/2016 2:21:10 PM | less than a minute read

Digital veneer or fundamental transformation?

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Mike Daly

Transformation, AI, Insurtech, Insurance Transformation

Get in touch

Mike Daly

Transformation, AI, Insurtech, Insurance Transformation

Really liked this article and earlier ones.

Is your plan just a veneer or will it result in significant, positive change for:-

Customers
Clients
Patients
Citizens
Voters
Stakeholders
Employees

Suggest you do the soul-searching if any of your projects have a reference to digital transformation

On the other hand, there is the “digital veneer,” which wraps old business practices in the cloak of digital technologies: adopting social media, creating a host of mobile apps, or refreshing the company websites. Like any veneer, it looks good, can be done quickly, and is not expensive. But does it really work?

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