Really liked this article and earlier ones.
Is your plan just a veneer or will it result in significant, positive change for:-
- Customers
- Clients
- Patients
- Citizens
- Voters
- Stakeholders
- Employees
Suggest you do the soul-searching if any of your projects have a reference to digital transformation
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On the other hand, there is the “digital veneer,” which wraps old business practices in the cloak of digital technologies: adopting social media, creating a host of mobile apps, or refreshing the company websites. Like any veneer, it looks good, can be done quickly, and is not expensive. But does it really work?
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