"Augmented Intelligence" rather than AI
You must not take the human out of cognitive computing unless you want a dumb solution.
Mark Palmer makes the point well ( I...
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IoT innovation in hospitality
The balanced score card was, and probably still is, across Hilton Hotels with customer input scoring vital KPIs e.g. quality of shower...
Hotels accommodating Big Data Analytics
Hotels from small boutique properties to large chains have historic and future bookings data to match to in-hotel spend and customer data.
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